If You Are the Subject of a Complaint

If You Are the Subject of a Complaint

The Home Construction Regulatory Authority’s (HCRA) Professional Conduct team handles complaints about licensed home builders and sellers, including potential violations of the Code of Ethics. As a licensee, you are expected to maintain integrity, honesty, and professionalism in your business, with a zero-tolerance policy for harassment, discrimination, misrepresentation, or bullying.

We understand that being the subject of a complaint may be stressful. All complaints are taken seriously and thoroughly reviewed. However, it’s important to remember that a complaint is an allegation, not a finding of wrongdoing. The HCRA does not make assumptions about the complaint’s merits or outcome before everyone involved in the complaint has had the chance to respond and provide evidence.

Anyone, including consumers, purchasers, real estate professionals, building officials or other licensees, can file a complaint by completing this form. The HCRA follows a fair and transparent complaints process, addressing concerns related to:

  • Conduct: Assessing whether builders and sellers operate legally and uphold honesty and integrity in their business practices.
  • Competency: Assessing that builders and sellers possess the necessary knowledge and experience to build, including the ability to manage their operations in a financially responsible way.

The HCRA carefully reviews complaints to determine if further action is needed. By addressing concerns in these areas, the HCRA helps maintain public confidence in the homebuilding industry and ensures fairness for everyone.