Dealing with Noise

Modern homes and condos are built to meet evolving standards of comfort and efficiency, but even new construction isn’t immune to noise‑related concerns. When everyday sounds feel louder or more intrusive than expected, homeowners are often left wondering whether it’s something they just have to live with or something that can be addressed. Knowing the right steps to take, and the resources available, can help turn uncertainty into clarity. 

Step 1: Identify the issue & the source 

Firstly, you need to identify the issue, and more importantly the source. 

For example, if you can hear too much noise outside, is the issue actually the window installation? If your floorboards squeak, what is causing it?

You may need professional help identifying the source but this will be helpful in deciding how the issue can be resolved. For example, shrinkage of natural materials is expected and not covered by the New Home Warranty, however if a subfloor was installed improperly, this would be covered by the Warranty. 

Step 2: Who to talk to 

You will want to find out what organizations might be able to help you depending on the problem.  

Tarion administers Ontario’s New Home Warranty. If there are builder defects, the builder may fix the problem, or Tarion would order the problem to be fixed if the problem is deemed warrantable.  

If it is a construction issue, you can review all of the construction performance guidelines here.

This allows you to see what is covered and what is acceptable performance for items making up a home. You can also contact Tarion if you have additional questions.  

If you are in a condominium and the issue is not construction based, there may be other solutions available to you from the Condominium Authority of Ontario.

This video may help you determine the cause of the noise issue if you are unsure: Noise Issues between Neighbouring Suites?

Further Learning 

If you’re interested learning more about building code and construction, view our case study where Mattamy shares some of their building techniques. It may surprise you to learn that the Ontario Building Code allows for noise that most consumers would not find acceptable, but many builders are trying to find solutions to keep their customers happy. Noise Abatement in Townhomes: A Case Study with Mattamy Homes