In addition to licensing, the HCRA enforces a legislated Code of Ethics, providing builders and sellers with clear standards for ethical and professional conduct. Meeting these standards is an ongoing responsibility for all licensees, who must conduct business with fairness, honesty, and integrity.

The Code of Ethics, which came into effect on July 1, 2021, outlines specific principles for the expected conduct of Ontario home builders. This includes a zero-tolerance policy for harassment, discrimination, misrepresentation, or bullying of any kind. The Code also serves as a guide for consumers, helping them understand the standards licensed builders must meet throughout the homebuying process.

While the majority of builders operate ethically, the HCRA has developed several Advisories to support ongoing professional conduct expectations. These advisories are based on real-life examples and offer guidance on what constitutes good, acceptable behavior. The HCRA encourages both licensees and consumers to familiarize themselves with these advisories and the Code of Ethics to ensure a shared understanding of professional conduct.

Guiding Ethical Principles

The HCRA’s Professional Conduct team manages complaints regarding the conduct of new home builders and sellers, including violations of the Code of Ethics. Violating the Code is considered professional misconduct and the HCRA can take a range of actions to protect consumers and deter such behavior. These actions may include mandating training and education courses, imposing financial penalties, laying charges, or suspending or revoking a builder’s licence. In more serious cases, the HCRA may refer a matter to the Discipline Committee.