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Notice: Canada Post workers are on strike as of September 25, 2025, which may affect mail delivery. To avoid delays in processing complaints, please email all supporting documents to the Professional Conduct Department at complaints@hcraontario.ca or the Investigations Department at investigations@hcraontario.ca. For questions or concerns, contact us by email or call 1-800-582-7994, Monday to Friday, 9:00 AM to 5:00 PM.

The Home Construction Regulatory Authority (HCRA) The Home Construction Regulatory Authority (HCRA)
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    • Expectations For Your Builder
    • Before You Buy
    • After You Buy
    • Consumer Education & Resource Hub
    • Builder Portal
      • Do I Need a Licence?
      • New Applicants: Getting Ready to Apply for a Licence
      • Competency Requirement
      • Applying for or Renewing a Licence
      • Your Duties as a Licensee
      • Licensing Fees
    • HCRA Directives & Advisories
    • Code of Ethics
    • Discipline & Appeals Committee
    • Licence Appeal Tribunal
    • Technical Research & Education Resource Hub
    • Ontario Builder Directory
    • Illegal Building
    • HCRA Actions & Decisions
    • Administrative Penalties
    • Consumer & Industry Advisory Councils
    • News & Events
    • Subscribe to HCRA Updates
    • Complaints Process
    • How to File a Complaint
    • Potential Outcomes of Your Complaint
    • If You Are the Subject of a Complaint
    • What We Do
    • Careers & Culture
    • Board of Directors
    • Leadership Team
    • Research & Education Program
    • Corporate Plans & Reports
    • By-laws & Policies
    • HCRA Performance Audit
    • Consultations

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File an Illegal Building or Selling Complaint

  • Ontario Builder Directory
  • Illegal Building
  • HCRA Actions & Decisions
  • Administrative Penalties
  • Consumer & Industry Advisory Councils
  • News & Events
  • Subscribe to HCRA Updates

Homebuyers

  • Expectations For Your Builder
  • Before You Buy
  • After You Buy
  • Consumer Education & Resource Hub

Home Builders & Sellers

  • Builder Portal
  • Licensing
  • Do I Need a Licence?
  • New Applicants: Getting Ready to Apply for a Licence
  • Competency Requirement
  • Applying for or Renewing a Licence
  • Your Duties as a Licensee
  • Licensing Fees
  • Licence Appeal Tribunal
  • HCRA Directives & Advisories
  • Code of Ethics
  • Discipline & Appeals Committee
  • Technical Research & Education Resource Hub

Consumer Protection

  • Ontario Builder Directory
  • Illegal Building
  • HCRA Actions & Decisions
  • Administrative Penalties
  • Consumer & Industry Advisory Councils
  • News & Events
  • Subscribe to HCRA Updates

Complaints

  • Complaints Process
  • How to File a Complaint
  • Potential Outcomes of Your Complaint
  • If You Are the Subject of a Complaint

About Us

  • What We Do
  • Careers & Culture
  • Leadership Team
  • Board of Directors
  • Research & Education Program
  • Corporate Plans & Reports
  • By-laws & Policies
  • HCRA Performance Audit
  • Consultations

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Email: info@hcraontario.ca
Phone: (416) 487-HCRA (4272)

Toll Free: 1-800-582-7994

Monday to Friday: 9:00AM-5:00PM

The HCRA is committed to providing French language services. Please contact us if you require assistance.

40 Sheppard Ave. W, Suite 400

Toronto, ON M2N 6K9
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The HCRA office is closed to the public and does not accept courier deliveries. The HCRA only accepts regular mail through Canada Post.

Notice: Canada Post workers are on strike as of September 25, 2025, which may affect mail delivery. For questions, contact the HCRA by email or call
1-800-582-7994 . For updates on the Canada Post negotiations, click here.

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